Empowering your digital world with expert IT solutions.

TECHAiDE’s IT Managed Services include a wide range of computer support services, such as internet and network management, security services, data backup and recovery, software updates and patches, server maintenance, and help desk support, which are delivered by our team members to help clients get the most out of their existing ICT infrastructure.

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Support

Ask our Sales Officers about our Service Level Agreements
(SLA) today.
If you think maintenance is expensive, try replacement!

The following services are covered by our SLA:
1. Planned Onsite Maintenance Check once an educational term
2. Manned telephone support (+233.30.397.6600)
3. Monitored email support ()
4. Emergency Assistance (extra costs apply)
5. On Site Assistance (extra costs apply)

Telephone support
8A.M. to 4:30P.M.(GMT)
Monday – Friday

Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service

Email support
Monitored 8A.M. to 4:30P.M.(GMT)
Monday – Friday

Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day

SMS support
Monitored 8A.M. to 4:30P.M.(GMT)
Monday – Friday

SMS received outside of office hours will be collected, however no action can be guaranteed until the next working day

Emergency Assistance:
Monitored 24-hours/365 days/year (extra cost)

Emergency phone calls will be returned within 4-hours. If action is taken the client will be charged for Emergency Assistance at the rate below.

Onsite assistance guaranteed within 72 hours during the business week (extra cost)

Interested in IT Managed Services?

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