Support2024-07-08T22:01:15+00:00

Frequently Asked Questions

Frequently Asked Questions

Have questions? We are here to help.

What is an EDULab?2022-09-02T12:02:39+00:00

EDULab is an educational resource designed to improve teaching and learning especially ICT, Science, English, Math and testing for exams. It comprises of carefully selected appropriate and robust hardware and software that also helps administrators to effectively improve educational outcomes whilst saving time and money. EDULab is a Safe, Reliable Green Computing Solutions for Teaching, Learning and Community Development.

If you would like to order an an EDULab contact your Regional Sales & Training Manager by Dropping us a Line here and selecting ‘Get A Quote.’

What is IT Managed Services?2023-04-13T10:39:27+00:00

TECHAiDE’s IT Managed Services include a wide range of computer support services, such as internet and network management, security services, data backup and recovery, software updates and patches, server maintenance, and help desk support, which are delivered by our team members to help clients get the most out of their existing ICT infrastructure.

Empowering your digital world with expert IT solutions.

More information can be found here: IT Managed Services

What is a Makerspace?2022-09-02T12:01:53+00:00

A Makerspace is a collaborative workspace for making, learning, exploring and sharing that uses high tech. TECHAiDE’s Makerspace includes the following three stations: Augmented/Virtual Reality, 3D printing and Robotics. The space is designed to help prepare students who need the critical 21st-century skills in the fields of Science, Technology, Engineering and Maths (STEM). The Makerspace provides hands-on learning and help with critical thinking skills and even boost self-confidence.

If you would like to order a Makerspace contact your Regional Sales & Training Manager by Dropping us a Line here and selecting ‘Get A Quote.’

What is an ASANKA2022-09-02T12:03:15+00:00

ASANKA connects offline learners to local content for free. It is a low cost, low powered (5-Watts), durable (metal case) system that shares any content you decide using WiFi (without internet). You can load your own content or purchase with preloaded local content & curriculum. And ASANKA Analytics gives decision-makers evidence-based educational tools to improve teaching & learning outcomes.

One ASANKA can support 30 connections (for best performance) without incurring data or any other costs.

ASANKA is the Ghanaian word for “community bowl” and this ASANKA invites you to a virtual “community bowl” of free information for all.

What safety measures are in place to protect the children during the STEM bootcamp?2024-04-04T17:45:43+00:00

Safety measures include;

  • Full video surveillance system installed at the training center watching over the children
  • First aid kit
  • A car at hand to transport the child in case of any health-related emergency
  • Child-friendly educational center
  • Two adults available at all time
Will snacks or meals be provided during the STEM bootcamp?2024-04-04T17:49:13+00:00

Yes

Can I request dietary requirements for the snacks or meals to be provided during the STEM bootcamp?2024-04-04T17:50:57+00:00

No

What materials or equipment does my child need to bring to the STEM bootcamp?2024-04-04T17:54:04+00:00

A Laptop

Are there any prerequisites or prior STEM knowledge required for the bootcamp?2024-04-04T17:57:03+00:00

No

How will the STEM bootcamp benefit my child’s education and future?2024-04-04T18:03:33+00:00

Solving Problems: STEM helps children think of smart ways to solve problems around them.
Getting Ready for the Future: STEM prepares a child for jobs in the future, especially in areas like science, technology, engineering, and math.
Being Creative: STEM encourages children to be creative and think of new ideas.
Doing Well in School: Children who learn STEM often do better in other subjects too, like reading and social studies.

Can I visit the STEM bootcamp location before enrolling my child?2024-04-05T13:35:51+00:00

Yes

Are there any discounts or scholarships available for the STEM bootcamp?2024-04-05T13:37:34+00:00

No

What is the cancellation or refund policy for the STEM bootcamp?2024-04-05T13:38:56+00:00

Payment is done when you want your child to commence with the training

What types of software are provided on an EDULab?2022-08-15T10:11:35+00:00

EDULabs comes with:

  • Certified Microsoft Software – Genuine Operating System software
  • Certified Microsoft Office Suite of software – Word, Excel, PowerPoint, One Note, Outlook, Skype
  • Lab management software – maintains system integrity against viruses & malware
  • TECHAiDE Bundle – is carefully selected software that impacts teaching & learning STEM to help students pass the BECE and WACE
What’s a thin client?2022-08-15T10:12:03+00:00

In computer networking, a thin client is a simple (low-performance) computer that has been optimized for establishing a remote connection with a server-based computing environment. The server does most of the work, which can include launching software programs, performing calculations, and storing data. (reference Wikipedia)

What happens when my EDULab isn’t working after a year of purchase?2022-08-15T10:12:28+00:00

Unfortunately, TECHAiDE support ends 12 months from your purchase date. However, TECHAiDE offers a Service Level Agreement (SLA) at a cost where you can continue to have our support and maintenance of your EDULab. If you would like to order an SLA contact your Regional Sales & Training Manager by Dropping us a Line here and selecting ‘Get A Quote.’

How can we get an EDULab?2022-08-15T10:18:21+00:00

First, you’ll need to schedule a Needs Assessment with your Regional Sales & Training Manager by Dropping us a Line here and selecting ‘Get A Quote.’ as the subject

What is the least number of computers can I have in an EDULab?2022-08-15T10:20:13+00:00

Four (4) is the fewest number of seats you can purchase for an EDULab.

How would TECHAiDE support me if I already have a computer lap with computers?2022-08-15T10:21:24+00:00

The first step is to schedule a Needs Assessment with our your Regional Sales & Training Manager by Dropping us a Line here and selecting ‘Get A Quote.’ You should explain you have an existing lab and that you want us to evaluate the state of your lab. We would then write a report and make recommendations on how to bring your lab up to the EDULab Gold Standard. This may include new computers but it may just mean improving your existing set of computers.

What happens if my school does not use Ghana Education Service syllabus?2022-08-15T10:22:15+00:00

No problem! We have worked with schools that use the Cambridge curriculum or specialized curriculum. We can modify the software to meet your needs. The first step is to schedule a Needs Assessment with our your Regional Sales & Training Manager by Dropping us a Line here and selecting ‘Get A Quote.’

Do I pay for TECHAiDE ICT service or is it free if I purchase an EDULab?2022-08-15T10:25:03+00:00

EDULab comes with 12 months of free maintenance and support. After this maintenance and support ends you can then purchase a Service Level Agreement (SLA) to continue TECHAiDE support.

Can my ICT Teacher maintain the lab?2022-08-15T11:28:58+00:00

TECHAiDE believes that you hired your ICT Teacher to TEACH and not to be a computer repair person, so let us take the stress and worry out of yours and their hands and put it into our capable hands. With TECHAiDE Geekskwad we make sure your lab is always up and running when it comes time to teach and that you have the full use of all the stations in your lab so every student can learn.

If you think maintenance is expensive, try replacement!

Can students work with a Makerspace without a teachers assistance?2022-08-15T16:01:48+00:00

Students should always be supervised while in an educational setting.

How much is the Makerspace?2022-08-15T16:03:03+00:00

First, you’ll need to schedule a Needs Assessment with your Regional Sales & Training Manager by Dropping us a Line here and selecting ‘Get A Quote.’

What are the components?2022-08-15T16:03:53+00:00

A Makerspace includes the following:

– 1-3D printer with 3D modelling hardware & software
– 1-AR/VR headsets with AR/VR hardware & software
– 2 different type of robotics sets with laptops for coding

When was TECHAiDE founded2023-03-01T10:38:16+00:00

TECHAiDE was founded by Kafui A. Prebbie – technology entrepreneur and educationist in 2011

Where does TECHAiDE work?2023-03-02T13:03:48+00:00

TECHAiDE is located at 1 Cardinal Ln, Accra, Ghana

TECHAiDE is a For-profit Benefit Company2023-03-02T13:03:56+00:00

TECHAiDE is a For-Profit benefit corporation. A Benefit Corporation is a corporate form designed for for-profit entities that want to consider society and the environment in addition to profit in their decision making process. TECHAiDE is trying to create positive benfit within education sector.

Why the name ASANKA?2022-09-02T12:04:11+00:00

It is an acronym, All Subjects And New Knowledge Access – ASANKA.

ASANKA is also the Ghanaian word for “community bowl” and this ASANKA invites you to a virtual “community bowl” of free information for all.

Want more ASANKA FAQs?2024-04-04T17:23:13+00:00

Check out the ASANKA FAQ page

EDULab Financing Options2022-09-14T15:32:02+00:00
TECHAiDE Direct

Clients can pay TECHAiDE directly in 2 payments. Take your invoice amount given to you from your TECHAiDE Sales Officer. Your first payment will 80% of the value of the invoice. Your second payment will be 20% of the value of the invoice. See your TECHAiDE Sales Officer to get started. Get a quote.

EDULab Loan

Clients can apply for an EDULab Loan through one of our partner banks, Sinapi Aba or Opportunity International. Often times the interest rates for these loans are lower than Commercial Bank rates because of this program. Please contact your TECHAiDE Sales Officer to get started. Get a quote.

TECHAiDE Financing (TF)

Clients can also apply for TECHAiDE Financing. Clients must first be pre-approved for TF through their TECHAiDE Sales Officer. If they are approved their payments will be the final invoice amount divided into 12 monthly installments paid directly to TECHAiDE. Clients will sign a Payment Terms Contract. Work on their EDULab will start when when 80% of their invoice amount is paid. See your TECHAiDE Sales Officer to get started. Get a quote.

  • TF Terms are as follows:
    1. The client agrees to pay that amount on the quote without any further changes
    2. The quote has to be more than 2000 GHS to qualify for TF
    3. Clients must be able to pay the full amount of the quote in 12-months or less.
    4. 25% penalty if the Client withdraws their money before full payment is made.
    5. No penalty for early payment.
    6. No interest.
    7. No limit on the # of payments
What is the age range for participants in the STEM vacation bootcamp?2024-04-04T17:29:14+00:00

The boot camp is suitable for any child from Primary level to JHS 3

What is the duration of the STEM bootcamp?2024-04-05T09:47:49+00:00

4 days

What are the specific dates and times of the STEM bootcamp?2024-04-04T17:36:01+00:00

The Saturdays from April 13th, 20th, 27th and May 4th 2024

 Time is 9am – 1 pm

Makerspace Financing Options2022-09-14T15:31:34+00:00
TECHAiDE Direct

Clients can pay TECHAiDE directly in 2 payments. Take your invoice amount given to you from your TECHAiDE Sales Officer. Your first payment will 80% of the value of the invoice. Your second payment will be 20% of the value of the invoice. See your TECHAiDE Sales Officer to get started. Get a quote.

Makerspace Loan

Clients can apply for a Makerspace Loan through one of our partner banks, Sinapi Aba or Opportunity International. Often times the interest rates for these loans are lower than Commercial Bank rates because of this program. Please contact your TECHAiDE Sales Officer to get started. Get a quote.

TECHAiDE Financing (TF)

Clients can also apply for TECHAiDE Financing. Clients must first be pre-approved for TF through their TECHAiDE Sales Officer. If they are approved their payments will be the final invoice amount divided into 12 monthly installments paid directly to TECHAiDE. Clients will sign a Payment Terms Contract. Work on their EDULab will start when when 80% of their invoice amount is paid. See your TECHAiDE Sales Officer to get started. Get a quote.

  • TF Terms are as follows:
    1. The client agrees to pay that amount on the quote without any further changes
    2. The quote has to be more than 2000 GHS to qualify for TF
    3. Clients must be able to pay the full amount of the quote in 12-months or less.
    4. 25% penalty if the Client withdraws their money before full payment is made.
    5. No penalty for early payment.
    6. No interest.
    7. No limit on the # of payments
What is the cost of the STEM boot camp, and are there any additional fees?2024-04-04T17:38:20+00:00

The total cost is GHS300

No there are no additional fees

Is the STEM bootcamp suitable for children with special needs or learning differences?2024-04-04T17:40:34+00:00

No

How can I get help for my TECHAiDE product?2022-09-02T12:07:09+00:00

If you’ve not been able to find a solution on these help pages, please feel free to email us at support@TECHAiDE.global or give us a call at +233.30.397.6600 | +233.26.573.3200.

TECHAiDE Banking Information2023-03-01T09:48:44+00:00

Deposit cash or cheque into our TECHAiDE account below. Make sure you indicate the correct SO# so it is correctly credited to the appropriate account.

Primary Payment Account (GHS) Current
Account Name: TECHAiDE Limited
Bank: Stanbic Bank Ghana
Bank Branch/Address: Kasoa, Central Region
Current No.: 9040004406308
SWIFT Code: SBICGHAC

Secondary Payment Account (USD) Current
Name: TECHAiDE Limited
Bank: Stanbic Bank Ghana
Bank Branch/Address: Kasoa, Central Region
Current Account: 9040004453829
SWIFT: SBICGHAC

MTN Momo Payment Account (GHS)

TECHAiDE = +233 540968708

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